Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our Services, including:

• Personal Details:
  • Name
  • Email address
  • Phone number
  • Date of birth (optional, for age verification or personalized services)
  • Profile picture (optional)
  • Emergency contact information (optional, for safety purposes)
  • Any other information you provide when registering, managing your account, or contacting us.
• Usage Information:
  • Ride history (origin, destination, date, time, route, etc.)
  • Service preferences (preferred seating, accessibility needs, etc.)
  • Activity logs (app usage, website interactions)
  • Feedback and ratings
  • In-app or website search queries.
• Payment Information:
  • Credit card details (card number, card type, expiration date, CVV - handled securely by our payment processor)
  • Other payment method details (e.g., Bank App information, mobile wallet information)
  • Transaction history
• Location Information:
  • Precise geolocation data (with your permission) to facilitate ride bookings, navigation, and service improvements.
  • Approximate location based on IP address.
  • Geofencing data, to help alert users to bus arrival, or departure.
• Device Information:
  • Device type (e.g., smartphone, tablet)
  • Operating system (e.g., iOS, Android)
  • Unique device identifiers (e.g., IMEI, UDID)
  • IP address
  • Browser type
  • Network information.
• Communication Data:
  • Records of communications with our customer support team.
  • In-app messages and notifications.
  • Email communications.
  • Call recordings with customer service (where applicable and with consent).
• Cookies and Similar Technologies:
  • We use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior and preferences.
  • This helps us personalize your experience, analyze usage patterns, and improve our Services.
• Information from Third Parties:
  • We may receive information about you from third-party sources, such as social media platforms (if you link your account), payment processors, or marketing partners.
  • Information from local authorities, in the event of an incident, or investigation.
• Accessibility Information:
  • Information regarding accessibility needs, to provide proper services.

2. How We Use Your Information

We use your information for various purposes, including:

• Providing and maintaining our Services.
• Processing ride bookings and payments.
• Improving our Services and developing new features.
• Personalizing your experience.
• Communicating with you about your account, rides, and promotions.
• Providing customer support.
• Analyzing usage patterns and trends.
• Detecting and preventing fraud and abuse.
• Ensuring the safety and security of our users.
• Complying with legal obligations.
• Marketing and advertising, with your consent where required.
• To provide emergency services with needed information.

3. Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist us with payment processing, data analytics, customer support, and other services.
• Bus Operators/Drivers: To facilitate ride bookings and ensure smooth transportation.
• Business Partners: For marketing and promotional purposes, with your consent.
• Legal Authorities: When required by law or to protect our rights and safety.
• In case of a business transfer: In connection with a merger, acquisition, or sale of assets.
• Emergency Services: In the event of an emergency.
• Aggregated and Anonymized Data: We may share aggregated and anonymized data with third parties for research and analytics purposes.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure.

• We use encryption to protect sensitive data.
• We regularly review and update our security practices.
• We restrict access to your information to authorized personnel.

5. Data Retention

We retain your information for as long as necessary to provide our Services and comply with legal obligations. We may retain certain information even after you close your account if required by law.

6. Your Rights

You have the following rights regarding your information:

• Access: You can request access to the information we hold about you.
• Correction: You can request to correct any inaccurate or incomplete information.
• Deletion: You can request to delete your information, subject to legal limitations.
• Objection: You can object to the processing of your information.
• Withdraw Consent: You can withdraw your consent to the processing of your information at any time.
• Opt-out of marketing: You can opt out of marketing communications.

7. Children's Privacy

Our Services are not intended for children under the age of 16 without verifiable parental or legal guardian consent. We are committed to protecting the privacy of children and adhere to the principles of the United Nations Convention on the Rights of the Child, which Cambodia has ratified, as well as the general privacy rights outlined in the Cambodian Constitution and Civil Code, and the Cambodian Child Online Protection Guidelines for the Digital Technology Industry.

We do not knowingly collect personal information from children under 16 without the explicit consent of a parent or legal guardian. If we become aware that we have collected personal information from a child under 16 without such consent, we will take immediate steps to delete it.

For children under 16 to use our services, the following will be required:

• Verifiable Parental Consent: We will implement mechanisms to obtain verifiable parental or legal guardian consent before collecting any personal information from a child under 16. This may include, but is not limited to, requiring a parent or legal guardian to provide their contact information and confirm their consent.
• Limited Data Collection: We will limit the amount of personal information collected from children to what is reasonably necessary to provide the requested service.
• Parental Review and Control: Parents or legal guardians will have the right to review and control the personal information collected from their children, including the ability to request its deletion.

We strongly encourage parents and legal guardians to supervise their children's online activities and to educate them about safe internet practices.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and app. Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

9. Request Deletion of Your Personal Data

If you would like to delete your account and all associated personal data, please send an email from your registered account email address to [email protected]. Our support team will remove your account details and confirm the deletion within 24 hours.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Yellow Rabbit Trans Co., Ltd.
No.4, Borey Peng Hout The Star Light, St. 3
Phum Tomnop, S.K Phnom Penh Thmey
Khan Sen Sok, Phnom Penh, Cambodia
Phone: (090/095/098) 392 392 (Phnom Penh HQ)
Email: [email protected]